The contractor caused damage to the customer's equipment, which he took from the customer for repair. The customer refers to the circumstances of the damage and demands compensation for damages. To describe the defects, he draws up a report and engages an insurance expert. In substantiating his claims, he refers to articles 15, 309, 310, 393, 723 and other articles of the Civil Code of the Russian Federation. The customer refers to the inapplicability of the contractual limitation of liability in the absence of a minimum degree of care and prudence of the contractor when performing the work. The claim consists of the following sections: 1. Factual background; 2. Grounds for losses and calculation of their size; 3. Illegal actions of the contractor caused losses to the company; 4. Claim for reimbursement of damages